The rules we work by.

Repairs

• PhoneHub warrants every repair for 30 days from the date of pickup.
• The warranty does not apply to defects resulting from any action of the customer, including mishandling, physical damage, water damage, repair by someone other than PhoneHub, use of any product other than PhoneHub products, or unauthorized modification.
• A screen replacement under warranty should not have any defects such as frame or back damage. This warranty is void if the unit shows evidence of any of the above.
• PhoneHub will not be held responsible for any other defective parts or issues other than the one requested to fix.
• Battery replacements and charging ports are not covered under warranty.
• Security parts like Touch ID and Face ID are extremely sensitive. Lack of functionality might occur after a repair, depending on internal damage.
• A $35 fee applies to any diagnosis on cell phones, and $65 on tablets, computers and gaming consoles. The fee is credited toward the repair when you go ahead with it, and is payable only when PhoneHub can fix your device and you, the customer, choose not to have it fixed.
• Once the repair process has begun, the customer has consented to this policy and all its attributes. No refunds can be made on repaired devices or ordered parts. The full amount must be paid once service is completed.

Liquid damage

• Due to the nature of liquid damage, a device that arrives in “working” or “partially working” condition with liquid damage present may not work after the diagnostic is performed. Liquid causes corrosion and rust on many components, which can result in reduced device functionality after disassembly and reassembly.
• The goal of a liquid cleaning service is to get the motherboard of the device into an operable condition. This service does not include non-integrated parts such as physical buttons, batteries, Wi-Fi cards or cables, or any other components that are not built into the motherboard itself.
• If the liquid damage motherboard cleaning service resolves all device issues, the customer will be responsible for the liquid damage motherboard cleaning fee stated on the work order.
• If additional non-integrated components are needed to fix the device, you will be contacted with a detailed price quote.

Timing and pickup

• PhoneHub will make all reasonable efforts to deliver repaired equipment within the estimated time frame, but does not guarantee that a repair will be completed within a specific period of time.
• A 50% deposit must be collected for all orders or repairs that can't be completed the same day.
• Due to space limitations, PhoneHub requests that you pick up your equipment promptly. If equipment is left with PhoneHub and is not picked up within 30 days, we will try to reach you at the phone number or email on the work order. After that, PhoneHub may sell or dispose of the device to recover the cost of the repair and its storage, to the extent Georgia law allows.

Your data

• Your passcode will be needed as part of our required diagnostic testing.
• It is the customer's responsibility to back up all data, and to take SIM and memory cards out prior to repair.
• PhoneHub shall not be liable under any circumstances for any loss, disclosure, alteration or corruption of any data.

Devices you buy from us

• PhoneHub offers a 14-day refund for electronic devices with the original package, accessories and receipt of purchase.
• A refund cannot be made if the device is cracked, water damaged, or not in its original purchased condition.
• A 25% restocking fee applies on all returns, unless the damage is from the device itself.
• All electronic devices have a 30-day in-store warranty. No warranty or refunds on cell phone accessories.

What we are not responsible for

• Your data. PhoneHub is not liable under any circumstances for any loss, disclosure, alteration or corruption of data on any device, at any stage. Back up everything, and take out your SIM and memory cards, before you leave a device with us.
• Devices that arrive damaged. A device that arrives in working or partly working condition — especially one with liquid damage, a bent frame, a swollen battery or a previous repair by someone else — may not work after it is opened, tested or repaired. Internal damage that is already there decides that, not the work we do.
• Faults other than the one you brought it in for. We repair what is on the work order. We are not responsible for any other defective parts, pre-existing faults, cosmetic marks, or problems that appear later from the same underlying damage.
• Devices previously opened or repaired elsewhere are accepted at the customer's risk and carry no warranty from us.
• Estimates. Any price given by phone, online, or by our quote tool is an estimate based on the fault described. The final price is confirmed only after a technician inspects the device, and parts availability can change it.
• Indirect losses. PhoneHub is not liable for lost income, lost time, missed appointments, replacement device costs, or any other indirect or consequential loss. Our maximum liability for any claim is limited to the amount paid for that repair.
• Devices we cannot accept. We do not work on devices reported lost or stolen, and we may decline any repair.

Financing

• Lease-to-own financing is provided by Progressive Leasing, not by PhoneHub. It is a rental-purchase agreement, not a loan and not credit.
• No credit is needed to apply, but approval is not guaranteed and Progressive Leasing may use information from consumer reporting agencies when deciding.
• The total amount paid under a lease is higher than the cash price of the item. Payment amounts, schedules, the early purchase option and every other term are set by Progressive Leasing in the agreement you sign with them.
• Questions, disputes and payments about a lease are handled between you and Progressive Leasing. PhoneHub's part is the device and its own warranty; our warranty on the item is unchanged either way.

Prepaid and activations

• PhoneHub will not be held responsible for the wrong phone number given to be refilled with prepaid pins. Please make sure you provide the right phone number and carrier company at the time of purchase.
• No refund or exchange for activations and prepaid pins.

The parts we use

• Apple, Samsung and the other phone makers do not sell replacement parts to independent repair shops for most models. Our parts come from third-party manufacturers, many of them the same factories that build to the brands' specifications. We do not claim our parts come from Apple or Samsung, and PhoneHub is not an authorized service provider for, or affiliated with, Apple, Samsung, Google, Motorola, Microsoft, Sony or Nintendo. All brand names are the property of their owners and are used only to say which devices we work on.
• Where a manufacturer does sell parts directly, such as LG and Motorola, we use those.
• A repair by an independent shop may affect any remaining manufacturer warranty on your device. That is the manufacturer's decision, not ours, and you should check your warranty before agreeing to a repair.
• Some phones show a message after a screen or battery is replaced with a non-original part, and some features tied to the original part may not work afterwards. We will tell you if we expect that on your model.

Selling a device to us

• You must show valid government-issued photo identification, and we record the transaction as required by state and local law.
• By selling a device to PhoneHub you confirm that you are its lawful owner, that you have the right to sell it, and that it is not reported lost or stolen, not subject to a finance or installment agreement, and not locked to anyone's iCloud, Google or carrier account.
• Sign out of iCloud or your Google account and remove any screen lock before you hand the device over. We cannot remove an account lock for you.
• Back up and wipe anything you want to keep. Once a device is sold to us it is ours, and any data still on it is erased.
• Offers are based on the model, storage, carrier and condition, and are confirmed only after we inspect the device in store. A quote given online or over the phone is an estimate.
• We do not buy devices that are reported lost or stolen, and we may decline any device for any reason. Devices found to be reported lost or stolen are handled as the law requires.

This is the whole warranty

• The 30-day warranty described above is the only warranty PhoneHub gives. To the fullest extent permitted by Georgia law, all other warranties are disclaimed, including any implied warranty of merchantability or fitness for a particular purpose.
• The only remedy under this warranty is that PhoneHub re-does the covered repair, or refunds what you paid for it, at our option.
• To the fullest extent permitted by law, PhoneHub's total liability for any claim connected to a repair, a sale or a device left with us is limited to the amount you paid for that repair or item, and PhoneHub is not liable for any indirect, incidental or consequential loss.
• Nothing in this policy limits any right you have that cannot be limited under Georgia or federal law.

General

• By leaving a device with PhoneHub, buying from us, or selling to us, you accept this policy as it reads on that day.
• You confirm that you own the device you leave with us or have the owner's permission to authorize the work.
• PhoneHub may decline any repair, sale or purchase, and may stop a repair and return the device if what we find inside is different from what was described.
• This policy is governed by the laws of the State of Georgia, and any dispute is brought in the county where the store you used is located.
• If any part of this policy is found unenforceable, the rest still applies.
• PhoneHub may update this policy. The version in force for your repair or purchase is the one in effect on the date of that repair or purchase.

Notes marked on this site

1. Most repairs are finished the same day, often in one to two hours, depending on the repair and part availability. Repairs that can't be finished the same day need a 50% deposit. Where a part has to be ordered, any delivery date given is an estimate only: shipping times and weather are outside PhoneHub's control. Devices not picked up within 30 days of the repair are kept to cover its cost.
2. PhoneHub warrants every repair for 30 days from the date of pickup, covering the parts and workmanship of that repair. Battery replacements and charging ports are not covered. Face ID and Touch ID may stop working after a repair, depending on internal damage.
3. Online quotes are estimates for the fault described and are confirmed once a technician has the device. Payment is due when the repair is complete; completed repairs and special-order parts are not refundable. 15% off accessories with most repairs.
4. Diagnosis is $35 for phones and $65 for tablets, computers and game consoles. It is credited toward the repair when you go ahead, and is charged only when we can fix the device and you choose not to have it fixed. Please back up your data and bring your passcode — we need it to test the device.
5. Pre-owned devices may be returned within 14 days with the original box, accessories and receipt, less a 25% restocking fee, and include a 30-day in-store warranty. Accessories, activations and prepaid pins are final sale.
6. Review figures are the average Google rating and the share of five-star reviews across PhoneHub’s Google Business Profiles, as of September 2026, and change as new reviews come in. The number of devices repaired is PhoneHub’s own figure from its store records over the life of the business. Store hours come from each store's Google Business Profile and are shown in Eastern time.
7. Lease-to-own financing is provided by Progressive Leasing and is not a loan or credit. No credit is needed to apply, but not everyone is approved, and Progressive Leasing may use information from consumer reporting agencies in its decision. The total cost of ownership under a lease is higher than the item's cash price; the exact terms, payment schedule and early purchase option come from Progressive Leasing, not from PhoneHub. Approval amounts and terms are theirs to set.