Questions, answered.

Most repairs are finished the same day, usually in one to two hours. Screens and batteries are often quicker. If a part has to be ordered we take a 50% deposit and call you the moment it lands. We'll give you our best estimate, but we can't promise a date — shipping and weather are outside our control.

No. Walk in to any of our stores, or get an instant quote online first so you know the price before you come.

Yes. Every repair is covered for 30 days from the date of pickup, at every store. It covers our parts and workmanship — not batteries or charging ports, water damage, or new physical damage.

Yes. Bring it in. A technician will check what's wrong and tell you what it needs. Devices already opened by someone else are taken at your risk, and we'll tell you what we find before doing anything.

Yes. When a device needs more than one repair, we bundle them at a better combined price.

Usually. Screens, batteries, back glass and charging ports are normally done in the store while you wait, as long as the part is in stock. Board-level work and liquid damage take longer.

Yes. It makes no difference where the device came from.

Then there's nothing to pay. The diagnostic fee only applies when we can fix the device and you decide not to go ahead — so if we can't fix it, you owe us nothing.

We don't offer a data recovery service. If the device still powers on we can often get it working again, and your data comes back with it — but that's the repair doing it, not a recovery service, and it isn't something we can promise. Back up regularly; it's the only thing that reliably protects your photos.

Some of it, and it depends on the fault and the device. Bring it in and we'll tell you honestly whether it's worth doing or whether you're better off replacing the phone.

Yes, we can fit a new screen. We can't warranty someone else's work, and damage left behind by an earlier repair can surface once the device is opened. Devices already opened by someone else are taken at your risk, as our store policy sets out.

Apple and Samsung don't sell replacement parts to independent shops for most models. Ours come from third-party manufacturers, many of them the same factories that build to the brands' specifications. We don't claim they're “from Apple,” and we're not an authorized service provider for any brand. LG and Motorola parts we can get from the manufacturer directly.

Two things: the part and the labor. You'll know the price before we start, and same-day repairs are paid when they're done.

No — not if you go ahead with the repair. The diagnostic fee goes toward the repair, so you're not paying twice. It's only charged when we can fix the device and you decide not to have it fixed: $35 for phones, $65 for tablets, computers and consoles.

On recent iPhones, yes — iOS shows a message in Settings when a screen or battery isn't the original part, and features tied to that original part can stop working. That's Apple's software, not a fault in the repair. Ask us about your model and we'll tell you what's known.

Normally yes — Face ID lives in a separate module that we move across to the new screen. But those parts are delicate, and damage already inside the device can stop them working. That damage is there before the repair starts, it isn't always visible beforehand, and our store policy covers it.

True Tone is tied to the original display, so it can drop off when a screen is replaced. On many models we can carry it across; on some we can't. Ask when you drop the device off.

Not always. There are different grades of replacement screen, and the cheap ones show it in brightness and touch response. We'll tell you which grades we have for your model and what the difference actually is, rather than just quoting the lowest number.

Tell us the quote you've been given and we'll tell you straight whether we can do better. If we can't, we'll say so.

We don't fit customer-supplied parts. We can't warranty a part we didn't source, and most of the ones people buy online are the reason the device came to us in the first place.

Both, at every store. Lease-to-own financing through Progressive Leasing is available on devices — it's a rental-purchase agreement, not credit, and the total paid is more than the cash price.

All of them, including Apple, Samsung, Google, Motorola, HTC, BlackBerry, Nokia and Huawei.

Yes, Apple and Windows desktops and laptops, including MacBook Pro and Air.

Yes. iPods and MP3 players, PlayStation Portable, Nintendo DS and Wii U controllers too.

Yes — PlayStation, Xbox and Nintendo. HDMI ports, disc drives, overheating and consoles that won't power on are the common ones. Bring the console only; we don't need cables or games unless the problem involves them.

Turn it off right away and leave it off, and don't plug it in to charge — that's what turns a wet phone into a dead one. Don't put it in rice either; Apple warns against it, because the grains and dust get into the ports. Bring it in so we can open it and clean the board before corrosion spreads. The sooner it gets to us, the better it goes.

Sometimes. Liquid causes corrosion, so a device that arrives working or half-working may not survive being opened and tested — the damage already inside decides that, not the work we do. We clean the board and tell you what we find once it's open — what survives is decided by the corrosion already there, not by the work. Anything that isn't part of the board, like a battery or a camera, is quoted separately if it needs replacing.

On an iPhone, check Settings › Battery › Battery Health & Charging. Apple designs iPhone 14 and earlier to hold about 80% of their original capacity at 500 full charge cycles, and iPhone 15 and later at 1000. Once you're under 80%, or you see a Service message, or the phone shuts off with charge still showing, it's time. Android phones vary — bring it in and we'll test it.

Often, yes. When an iPhone battery gets old enough that the phone has shut down unexpectedly, iOS deliberately slows some things down to stop it happening again. A new battery lifts that.

Treat it as urgent. A swollen battery pushes the screen up or makes the back bulge. Stop charging it, stop using it, don't press on it, and bring it in. Don't puncture it.

Nine times out of ten that's lint packed into the charging port, not a broken port, and cleaning it out fixes it. Try a different cable first to rule the cable out, then bring it in.

Yes — Apple Watch and the common Android ones. Screens, batteries and back glass are the usual jobs.

The device, its passcode (we need it to test the repair) and a backup of anything important. Take out your SIM and memory cards.

To test that the repair actually worked — a screen isn't finished until we've checked touch, brightness, the cameras and Face ID, and that needs the phone unlocked. We don't go through your device, and we don't copy anything off it. If you'd rather, set a temporary passcode before you come in and change it back afterwards.

We access a device only as far as testing the repair needs. But no repair shop can promise your data, and some faults make it unrecoverable before we ever touch it — so back up first. Our full position is in the store policy.

iPhone: Settings › your name › iCloud › iCloud Backup › Back Up Now, on Wi-Fi. Android: Settings › Google › Backup › Back up now. If the screen is too broken to do it, come in and ask — sometimes we can get it displaying long enough for you to back up before the repair.

Open Settings and tap your name. Choose iCloud to turn off individual features, or scroll down and tap Sign Out to stop using iCloud on the device. Back up your photos, contacts and files first.

Open Settings, then Passwords & accounts (or Accounts). Pick the Google account, tap Remove account and confirm with your PIN or pattern. This doesn't delete the account itself.

Most stores are open 10am to 7pm Monday to Saturday, and hours differ by location — a few open earlier and some open Sunday. Every store's current hours are on its own page.

Yes, at our stores and on this site — use the EN/ES button at the top of any page.

Yes, as long as they have the ticket and the passcode. Tell us the name when you drop it off.

Please collect within 30 days. After that we'll try to reach you at the number on the work order, and then we may sell or dispose of the device to recover the cost of the repair and storage.

Yes, for cash, at every store. Phones, tablets, laptops and watches — working or not. Get an estimate on the Sell page, then bring the device in and we'll confirm it.

The device and valid government-issued photo ID. We record every purchase as the law requires.

Yes. We can't buy a device that's still locked to someone's iCloud, Google or carrier account, and we can't remove an account lock for you. Sign out and take off the screen lock before you come in.

No. If a phone is still being financed through a carrier it isn't yours to sell yet, and it usually can't be activated by the next owner.

We don't buy them. Every device is checked, and anything reported lost or stolen is handled the way the law requires.

It's an estimate based on what you tell us. The final offer comes after we've seen the device — battery health, screen condition, the back glass and the cameras all move the number.

Our buyback is cash. If you want a different phone, the used devices we sell are priced on the Shop page and come with a 30-day in-store warranty.

Yes, every device we buy is erased. Back up anything you want to keep before you hand it over, because once it's sold it's gone.

We activate and refill the main prepaid carriers in store — Verizon, T-Mobile, AT&T, Cricket, Simple Mobile and H2O Wireless. Use the Prepaid page to compare what you pay now against what the same thing costs on those plans.

Yes, and we do the whole thing at the counter. Bring the phone you're using and know your current account number and transfer PIN — most carriers show both in their app. It usually takes about twenty minutes.

No — that's the one mistake that can lose you your number for good. Keep the old line active until the number has moved across.

Almost always. If it's unlocked it works on any plan we carry. If it's locked to a carrier it still works — it just has to go on a plan that runs on that same network, so a Verizon-locked phone goes on a Verizon-network plan. We check yours in store before you pay anything. Unlocking itself is between you and your carrier.

Yes, physical SIM or eSIM, set up and tested before you leave.

Yes. Top up at any store, cash or card, no account needed and no fee to refill.

No. PhoneHub is an independent dealer. We activate and refill these plans; the carriers set their own prices and terms, and those change without notice. Prepaid pins and activations are final sale, so double-check the number and carrier when you buy.